FAQ

  • When will I get my order?

    Your order will go into manufacturing as soon as it's received and will typically be manufactured and shipped out within 2 - 3 days. Delivery usually takes 3 - 5 business days to the US, 3 - 10 business days to Canada and 5 - 15 business days to Europe, United Kingdom, Australia and New Zealand.

  • What are the dimensions of the tags?

    We offer tags in two sizes and both are actually quite small. The regular tag measures 1.8" length x 1.4" width (4.5 cm x 3.6 cm). The small tag measures 1.6" length by 1.2" width (4.0 cm x 3.1cm). This makes the tags great for dogs and cats of all sizes. Even the smaller pets can proudly wear our tags!

  • Should I order a small tag or a regular tag?

    In general, we recommend the small tags for all cats and dogs that are under 30 lbs (13.5 kg). The regular tags are great for dogs 30 lbs (13.5 kg) and up.

  • What are the tags made from?

    Each tag is printed on a high-vibrancy, color-enhancing, premium-grade card that is securely embedded in a high-quality, waterproof glass-like resin material.

  • Will you correct my formatting errors before manufacturing?

    Yes! Our quality control team carefully checks every order before it's manufactured and will fix any formatting errors they find to make sure that the product you receive is absolutely perfect.

  • What is your return policy?

    If for any reason you are unhappy with your order, please contact us. If you need to return your tag, we offer a 30 day return policy.

  • What is your warranty policy?

    Every tag comes with our Life-Time Warranty. If your tag gets damaged, chewed or heavily scratched, we will send you a new one free of charge! For warranty inquiries please contact us.

  • What forms of payment do you accept?

    We accept Visa, MasterCard, Discover and American Express in all countries of the world. We also accept PayPal.

  • How secure is the TagsForHope website?

    We take website security very seriously and use the latest industry-standard SSL (secure sockets layer) encryption to protect your personal information. All online transactions are encrypted and sent securely over a 256-bit SSL encryption - the same security that banks use. We also never store your credit card information.