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Privacy Policy

Last updated: December 10, 2018

Thank you for supporting TagsForHope!

Your privacy is one of our highest priorities and we are committed to protecting it. This section applies to the tagsforhope.com Site and governs the service’s data collection and usage. By using the Site you consent to the data practices described below.

1.Collection and Use of your Personal Information

1.1 Information You Give to Us.

Information that is necessary for placing an order with TagsForHope.

We will collect information that is identifiable (“Personal Information”) such as your name, address, e-mail address, and phone number for the purpose of billing and delivering the Products to you. We also collect the last four digits of your credit card, the type of credit card, the currency you used, and the security code for confirmation purposes only.

Information that you choose to give us.

We will collect information about your pet such as its name, address (which is likely to be your address), gender, height, weight, breed, eye colour, hair colour, and date of birth only when you provide it to us along with any additional information you provide us when you customize your TagsForHope Product. We will also collect any images you choose to upload while customizing Your TagsForHope Product. We collect this information so that we can (i) create your customized TagsForHope Products and (ii) so that we can send you a replacement product should you need one under your life-time warranty.

We also collect and store identifiable information from our email, chat, and customer support interactions in order to provide you with the superior customer support we are renown for. When you interact with us through live chat or email, we store that interaction in two ways. The first is on our servers which are provided by LiquidWeb and are stored for a period of 5 days. The second way is stored on our customer support software provider’s server FreshDesk, and is subject to their Privacy Policy and Terms of use.

1.2 Information We Automatically Collect from Your Use of the TagsForHope Website

We collect anonymous information about your computer which can include your IP address, browser type, domain names, and access times. This information is used to provide us with general statistics regarding the use of the TagsForHope Site and to provide a premium quality of service.

1.3 Information we do not collect (nor have interest in collecting)

We do not collect and have no means of using sensitive personal information regarding race, religion, or political affiliations. If you choose to disclose this information yourself at any point while you customize your TagsForHope Product, then and only then will this information be collected for the purpose of creating your TagsForHope Product as requested.

We do not store any credit card information other than the information mentioned above. Your payment is processed through PayPal Inc. or Stripe, Inc. and will be used, processed, and stored according to their Privacy Policy and Terms of Use.

We do not sell, rent or lease our customer lists or private data to any third parties.

1.4 Services We may be Using that collect information about you from our website

As part of our effort to provide You with the best possible experience as you use the TagsForHope Website, We may subscribe to and use third party services that help us provide a premium experience. We are very careful about what services we choose to subscribe to and we try our best to choose services that collect, process, and store your information in a lawful manner.

SERVER.As all websites must do, we use a hosting company called Liquidweb, LLC to store the above information which we collect on a server that has the most modern and up to date security protocols available.

INSTAGRAM.We use Instagram on the front of our website which may feature an image of your pet with a TagsForHope Product that you have sent us for that purpose.

EMAIL.We use a service that collects your email only when you check the box to agree to provide us with your email for promotional purposes so we may have a way of telling you more about new products or our company in general.

PAYMENT PROCCESSING. We use PayPal, Braintree Payments, and Stripe as payment processors. All three are very reputable services and all of the data they collect abides by their Privacy Policy.

CUSTOMER SUPPORT. We use a customer support emailing system called Livechat Inc. that helps us provide our customers with the exceptional customer service we are known to provide. They may store our interactions on their servers and abide by their Privacy Policy.

IMAGE UPLOADING. We use a service that gives our customers the ability to upload their desired image in our Product customization forms which stores these images on their servers for us to be able to create the product, and access it again if a replacement product is required. The storage of these images fall under their Privacy Policy.

We sometimes also subscribe to and use a service called Hotjar which allows us to view a glimpse of your interaction on our website. This service helps us make our website more user-friendly and generally simpler to use by allowing us to diagnose technical problems, analyze user trends, and learn how to provide an overall better experience. You can easily disable Hotjar from from collecting your interaction on the TagsForHope website by visiting their Opt-out page and clicking the ‘Disable Hotjar’ button or enabling Do Not Track (DNT) in your browser.

1.5 Compliance with the Law, Responding to Legal Requests, Preventing Harm and Protection of our Rights.

We will disclose your personal information, without notice, only if required to do so by the law or to:(i) protect and decent the rights or property of TagsForHope Inc.; or, (ii) under demanding circumstances to protect the personal safety of other customers of TagsForHope Inc. or the public.

1.6 Security, Storage, and Duration of Processing of your Personal Information

We take great care in the process of securing your personal information from unauthorized access, use or disclosure. All of the personal information and images that are provided to us by you are stored in a secure server that is protected from unauthorized access, use or disclosure. The Any personal information (such as a credit card number) transmitted to other websites through the TagsForHope Site is protected through the use of encryption such as the Secure Socket Layer (SSL) protocol.

Your personal information is also stored in two separate backup forms. The first is a series of backups made by the hosting company we subscribe to that are located in the state of Michigan, United States. These include hourly, daily, and weekly backups. The longest backup will be stored no longer then two weeks. The second form is an onsite local backup that is stored in a secure safe in London, Ontario, Canada and will be stored for a period of one week.

We will store your usage data until such time when you withdraw your consent for us to do so. All other data as specified above will be retained for as long as is necessary for the purpose(s) for which we originally collected it. We may also retain information as required by law.

Should you choose to exercise your right to be forgotten (mentioned below) your information will be deleted immediately locally and deleted from our backups after a two week period.

1.7 Your Rights in Regard to Your Data

You have a right to be informed of your Personal Data processed by TagsForHope, a right to rectification/correction, erasure and restriction of processing. You also have the right to receive from TagsForHope a structured, common and machine-readable format of the Personal Data you provided to us.

We can only identify you via your email address and we can only adhere to your request and provide information if we have Personal Data about you through you having made contact with us directly and/or you using our site and/or service. We cannot provide, rectify or delete any data that we store on behalf of our users or customers.

To exercise any of the rights mentioned in this Privacy Policy and/or in the event of questions or comments relating to the use of the Personal Data you may contact TagsForHope’s support team: [email protected]

Where you have provided consent, you may withdraw it at any time, without affecting the lawfulness of the processing that was carried out prior to withdrawing it. Whenever you withdraw consent, you acknowledge and accept that this may have a negative influence the level of service TagsForHope is able to provide you. You further agree that tagsForHope shall not be held liable with respect to any loss and/or damage to your Personal Data if you choose to withdraw consent.

Where Personal Data is processed for the above purposes on the basis of TagsForHope’s legitimate interests, under the GDPR, you may object to such processing at any time. To do so please contact : [email protected]

In addition, you have the right to lodge a complaint with the data protection authority in your jurisdiction.

Use of Cookies and Similar Technologies

The TagsForHope website uses “cookies” to help personalize and ease your online experience. Cookies are text files that are places on your computer by a webpage server for the purpose of telling a server specific information about you returning to that webserver. An example is providing billing information one time, and having the computer remember this information for you so that you don’t have to re-enter this information every time. Cookies cannot be used to run programs or deliver viruses to your computer. You can change the setting on your browser to disable and delete your cookies.

To learn more about our cookie policy, please refer to our Cookies Policy Page.

Use of Aviary and Upload Care for Image Editing

We use the Aviary Image Editing plugin at http://aviary.com and uploadcare.com in order to provide you with a higher quality of service. When you upload an image, it will be temporarily stored on the Aviary servers. While these images are stored on the Aviary Servers, they will be subjected according to Aviary’s Privacy Policy and Terms of Use.