Full Legal Agreement
Last updated: June 2, 2017
Agreement Between User and TagsForHope Inc.
The following terms and conditions (the “Terms”, “Agreement”) govern your use of this site (the “Site”) operated by TagsForHope Inc. (“we”, “us”, “our”) and the services (the “Services”) and products (the “Products”,”GoGoTag(s)”, “TagsForHope”) provided on or though the Site that are legally binding on you. If you do not agree with any of these terms, do not access or otherwise use or purchase the services and products offered on the Site. By clicking on the “Accept” button, or by using the Site and/or purchasing the Services and Products offered on the Site, it shall be deemed to be your agreement to abide by all of the terms and conditions set forth in this Agreement. By using the Site, you are also agreeing that you are over the age of 18 and therefore able to be legally bound under the these Terms.
1. Changes to these Terms and Conditions
These Terms and Conditions may be changed or updated at anytime without notice based on company and customer feedback and requirements. You are encouraged to review this Agreement with every purchase you make using the Services provided on the Site. It is your sole responsibility to be aware of these changes.
TagsForHope Products are novelty items that are customized by you for entertainment purposes only. You may use this novelty item as a pet identification tag as you are able to provide personal information about your pet. This way, if your pet gets lost, anyone who finds it will know the proper home to return it to. We are not responsible for what anyone who collects this information does with it. In other words, if your pet gets lost, and someone finds it and collects your information from the tag, you understand that we are not responsible for what that person does with this information. Furthermore, we are not responsible for what you or anyone chooses to do with the Products.
TagsForHope Products are not official identification items and are not affiliated nor recognized by any government or official licensing departments. TagsForHope Products are made solely as customizable novelty items. To make sure that this novelty item cannot be used in any illegal or unlawful way, we will not accept any human pictures to be uploaded and consequently printed on our Products. Therefore, if a picture of a human is uploaded, we will promptly cancel the order and refund you. We will only accept the pictures of pets that do not include any humans in them.
If you choose to attach the tag to your pet’s collar, it is your responsibility to make sure that the tag is out of your pets reach and cannot be chewed by your pet. It is your responsibility to make sure that your pet does not eat, chew, or choke on the tag. We are not responsible for any damages caused by the tags to any person or animal.
TagsForHope Products cannot be used as official nor legal registration or certification for service or therapy animals and are not recognized by the ADA or DOJ nor any other official government organization of any country. If you need official and legal certification for a comfort, emotion, therapy or service animal please contact the appropriate local government body in your area.
You agree to defend, indemnify and hold us harmless and our directors, employees, subsidiaries, agents, licensors, managers, and contractors against any and all claims, damages, obligations, losses, liabilities, costs or debts, and expenses(including but not limited to attorney’s fees) arising of (i) your use of and access to the Service, including any data or content transmitted by you; (ii) your violation of any term of this Agreement; (iii) your violation of any applicable law, rule or regulation; (v) or any claim or damages that arise as a result of purchasing and/or using our Products and Services.
It is very important to us that we provide you with a product that is of the highest quality on the market. Therefore, upon purchasing a TagsForHope Product, we will provide you with a Life-Time Manufacturer’s Warranty. This means that if your Product is damaged under the limitations set in this section of this Agreement or otherwise defected, we will send you a new Product free of charge. We guarantee to uphold the TagsForHope Life-Time Warranty only while TagsForHope Inc. is in business and able to provide this service.
Your TagsForHope Product warranty is covered under the following conditions and limitations if:
- the Product you receive is defective, faulty or damaged when you receive it
- the Product tears, receives water damage, the protective coating is broken, or the Product is badly scratched or chewed
Your TagsForHope Product warranty is NOT covered if you have damaged it on purpose such as, but not limited to, cutting it with anything sharp, snapping it, tearing or purposefully putting the Product under extreme conditions.
In order to process your warranty, contact us and include the following information:
- a picture of the Product that clearly shows the damage or defect for us to assess the nature of the damage
- a picture, email or a scan of your invoice which you received with your Product
If you do not have your invoice, then send us the date of purchase, the Product ID Number, and the name of the person who purchased the Product.
We are constantly revising and improving our products in order to deliver the best possible products. Once we make a change to any of our products, we can not revert back to a previous version. Therefore for example, when receiving a replacement tag under warranty, it is possible that you may receive a different and newer version of the product then the original one that you ordered.
4. Return Policy
Upon purchasing a TagsForHope Product, you will be eligible for a 30-day full refund of your tag. If within 30-days you are unhappy with your Product, please contact us. To receive your refund, you will have to send us the Product. Once we receive the Product, we will refund you the entire sum of your order.
Your privacy is one of our highest priorities and we are committed to protecting it. This section applies to the tagsforhope.com Site and governs the service’s data collection and usage. By using the Site you consent to the data practices described below.
Collection and Use of your Personal Information
We will collect information that is identifiable (“Personal Information”) such as your name, address, e-mail address, and phone number for the purpose of billing and delivering the Products to you.
We will also collect information about your pet such as its name, address (which is likely to be your address), gender, height, weight, breed, eye colour, hair colour, and date of birth only when you provide it to us along with any addition information your provide us when you customize your TagsForHope Product. We collect this information so that we can (i) create your customized TagsForHope Products and (ii) so that we can send you a new tag should you need one under your life-time warranty.
We also collect anonymous information about your computer which can include your IP address, browser type, domain names, and access times. This information is used to provide us with general statistics regarding the use of the TagsForHope Site and to provide a premium quality of service.
We do not collect and have no means of using sensitive personal information regarding race, religion, or political affiliations. If you choose to disclose this information yourself on the “Needs & Restrictions” section while you customize your TagsForHope Product, then and only then will this information be collected for the purpose of creating your TagsForHope Product as requested.
We do not sell, rent or lease our customer lists or private data to any third parties.
We will disclose your personal information, without notice, only if required to do so by the law or to:(i) protect and decent the rights or property of TagsForHope Inc.; or, (ii) under demanding circumstances to protect the personal safety of other customers of TagsForHope Inc. or the public.
Use of Aviary and Upload Care for Image Editing
The TagsForHope website uses “cookies” to help personalize and ease your online experience. Cookies are text files that are places on your computer by a webpage server for the purpose of telling a server specific information about you returning to that webserver. An example is providing billing information one time, and having the computer remember this information for you so that you don’t have to re-enter this information every time. Cookies cannot be used to run programs or deliver viruses to your computer. You can change the setting on your browser to disable and delete your cookies.
Security of your Personal Information
We take great care in the process of securing your personal information from unauthorized access, use or disclosure. All of the personal information and pictures that are provided to us by you are stored in a secure server that is protected from unauthorized access, use or disclosure. Any personal information (such as a credit card number) transmitted to other websites through the TagsForHope Site is protected through the use of encryption such as the Secure Socket Layer (SSL) protocol.